Do I need a referral?
A general practitioner’s referral is required to book an appointment with our doctors. We ask that all referrals are submitted to ACT Dermatology, via fax or email. All referrals are triaged by the requested doctor and an appointment will then be offered in order of urgency. Please note that this process can take between 2-4 weeks.
Please note: As we deal with the required changes imposed by the most recent lockdown, triaging of new referrals is significantly delayed. If your GP considers your condition urgent please ask them to contact ACT Dermatology directly or present to your local hospital.
How long do I have to wait for an appointment?
Wait times vary depending on your skin condition. It is therefore important that your referral contains as much information as possible so that our staff can determine how urgently you need an appointment. For non-urgent conditions, wait times can be up to 9 months or more.
Do you accept indefinite referrals?
As a general rule, no. A referral from a General Practitioner is valid for 12 months. We therefore ask for an updated referral from your General Practitioner every 12 months. This is to ensure we have up to date and accurate information about your medical conditions and medications to ensure your safety. Referrals from Specialists are only valid for 3 months.
How are appointments confirmed? Can I change my appointment?
We notify patients of the next available appointment dates by email / letter. If the time provided is not suitable for you, we ask that you contact our staff who will do their best to assist with an alternate appointment date.
Are the appointments always on time?
Whilst we do our best to keep to time, the nature of medicine means that you do not know what comes through the door. Sometimes patients require more time and at times, unexpected procedures, to assist their condition, which may mean that the rest of our session will run late. We ask for your patience in these situations, especially as one day it may be you requiring this extra time and care. For this reason we recommend you take this into consideration when accepting your appointment time.
Can I have my consultation via Telehealth (Online/Phone)?
Our Dermatologists offer telehealth services for selected patients only. The Dermatologist will determine whether your condition is amendable to this form of consultation and if so you will be offered the option to do so. Please note that telehealth consultations are treated the same as an in person consultation and fees apply.
Where can I park?
There is an onsite paid car park as well as timed paid street parking. Our premises are wheelchair accessible.
I'm having trouble getting through on the phone. What should I do?
Our phones are answered between 9:30am - 12:30pm and 1:30pm - 4:00pm Monday through Friday. Unfortunately, we often experience high call volumes and apologise if you are unable to get through during these times. Please contact us via email at: firstname.lastname@example.org and we will endeavour to get back to you as soon as possible.